How do the bill conflicts look, what do they mean and how can you resolve them.


When do they appear?

  • Conflicts appear when the same user makes changes on the same table from 2 different devices and one or both of them are disconnected from the network.


How does it look like?

  • Bill conflicts will appear in the POS like below:




How can you solve these conflicts?

  • Check on the table the products you have added, canceled or issued.
  • Select the products you want to keep.
  • In case you have issued the same order from 2 different devices- check which of the orders you want to cancel so that your order won't be doubled.


In what situations do these conflict appear?

  • if the user marked products from one or more devices;
  • if the user canceled products from one or both devices;
  • if the user issued the receipt (partially or totally) from one or both devices;
  • if the user issued the receipt (partially or totally)from one device and from the other device made changes to the order;

ATENTION!!!! THESE CONFLICTS APPEAR ONLY IF ONE OF THE DEVICES IS OFFLINE AND THE CHANGES HAVE BEEN MADE ON THE SAME USER.


How to solve these conflicts depending on the situation that caused them:

Adding a product (or more) from one or more devices:

  • Select the products that are correct and  you want to keep them 
  • save the order

Canceling a product (or more) from one or more devices:

  • Select the products that are correctly canceled  
  • save the order


If you issued the receipt on one device:

  • check if the receipt was saved (in POS receipt)
  • check if the receipt is correct and it contains all the products
  • if the receipt is ok, delete the conflict.


If you have issued the same receipt from one device and you have made changes from a different device:

  • check if the receipt was saved (in POS receipt)
  • check what products you have on the receipt
  • recover the whole table and cancel the products you have issued
  • or you can delete the conflict and mark the missing products and issue a new order/receipt.


If you issued the same order/receipt from one device and you canceled a product from a different device:

  • cancel the order with a Cancel Order Report 
  • recover the order and issue it with the products you have canceled.


If you have issued the same order/receipt from different devices:

  • check if the receipts have been saved in POS
  • check which receipt is correct and the other one cancel it with a canceling report
  • delete the conflict


If you have issued a partial payment from one device and  the full receipt from a different device:

  • check if the receipts have been saved in POS
  • check which receipt is correct and the other one cancel it with a canceling report 
  • delete the conflict