Help Center Ebriza

Cancelling a receipt can be done in the Administrative part of Ebriza.

Here you have to access the Orders menu.
For every cancelled receipt, a document will be generated that can be reprinted at any time.
*Important - a receipt older than 30 days cannot be cancelled*

1. From the menu click on the Orders menu point

2. Search the order from which you want to cancel the receipt and press on the 3 dots on the right. Select: Cancel order/receipt.

3. In order to cancel the receipt, you need to add a reason and the social security number for the user and then press the Cancel order/receipt button.

4. After this, a document confirming the receipt cancellation will be generated automatically.

     You can save it or print it afterwards.